Terms for using Phindings.
These terms govern use of Phindings websites, research tools, software, reports, and related services. By using a paid service, the customer agrees to these terms and any order-specific terms presented at purchase.
Research results depend on study design, sample quality, respondent behavior, assumptions, and uncertainty. Phindings provides decision support, not a guarantee of commercial performance.
Accounts and authorized use
You are responsible for information submitted through your account and for keeping account credentials secure. You may not attempt to access another customer's projects, respondent information, administrative functions, or systems without authorization.
Research responsibilities
Customers must provide lawful research content and have an appropriate basis for contacting or recruiting participants. Customers may not use Phindings to disguise sales, lead generation, employment screening, eligibility decisions, or other non-research activity as research.
Participant responses may not be used to identify, target, sell to, or take action against an individual unless the participant received appropriate notice and the customer has a lawful basis and any required consent.
Unsupported research
General-release Phindings does not support studies directed to people under 18 or populations requiring specialist consent or duty-of-care safeguards. We may also pause or reject studies involving unlawful content, unnecessary sensitive information, deceptive practices, or designs that create material participant or data-protection risk.
Study setup and changes
Customers should review study wording, audience, prices, concepts, packages, and other inputs before launch. Substantive changes after responses begin can make earlier and later answers incompatible; Phindings may require a new study version instead of editing a live design.
AI-assisted features
AI may assist with planning, screeners, optional interview features, and draft interpretation. AI output may contain errors and must not be treated as a substitute for reviewing the underlying research evidence. Customers should not submit unnecessary identifying, confidential, or sensitive information to AI-assisted fields.
Pricing and research tests
Phindings may sell individual research tests and prepaid test packs at the prices shown at purchase. Unless stated otherwise, separate research methods/tests consume separate purchased test entitlements even when compatible tests share the same respondent audience. Participant recruiting and compensation are separate from Phindings software/test fees.
Recruiting and shortfalls
If Phindings arranges recruiting, charges are based on the agreed recruiting scope and valid delivered completes. Where a recruiting target cannot be fully delivered, undelivered recruiting amounts should be reconciled rather than treated as completed recruitment. Fraudulent, duplicate, failed-screener, or technically unusable responses may be excluded when there is a reasonable quality basis to do so.
Refunds
Duplicate charges and material Phindings failures that prevent delivery are eligible for correction or refund as appropriate. Research fees are not automatically refundable merely because results are inconclusive, unexpected, or do not support the customer's hypothesis. Recruiting funds for undelivered completes are subject to reconciliation based on the applicable recruiting arrangement.
Customer content and reports
You retain rights you already have in customer-provided content. You grant Phindings the limited rights needed to host, process, analyze, and present that content to provide the service. Subject to payment and these terms, you may use Phindings reports for your internal business purposes and other permitted purposes stated at purchase.
Service availability and changes
We work to keep Phindings available and accurate, but software, AI providers, databases, recruiting providers, and other dependencies can fail. We may suspend a model or workflow when we discover a calculation, security, privacy, or data-integrity issue.
Errors and corrected results
If Phindings discovers a material calculation error that may change a customer's decision, we may pause the affected model, correct impacted reports, notify affected customers, and rerun validation before re-enabling the model.
Prohibited conduct
- Unauthorized access, interference, scraping that burdens the service, or attempts to bypass security controls.
- Uploading malware or unlawful content.
- Misrepresenting research participation as required when it is voluntary.
- Using participant data contrary to the notice presented to participants.
- Attempting to infer identities that Phindings or a research sponsor intentionally separated from responses.
Disclaimers and limitation
Phindings is provided on an as-available basis. To the extent permitted by law, Phindings disclaims implied warranties and is not responsible for business decisions made solely from research output without appropriate judgment. Any final limitation-of-liability, indemnity, governing-law, dispute, and enterprise-contract provisions should be reviewed by qualified counsel before a broad commercial launch.
Contact
Questions about these terms can be sent to hello@phindings.com.